Quality Policy

 

          Quality Policy:

Tamilnadu Council for Open and Distance Learning has committed to provide Global Standards of Excellence in all endeavours namely admitting students, testing them using appropriate tools and providing certificates

We are committed to

(i) Develop Human Resources to serve the Nation

(ii) Provide knowledge-based technological services to satisfy the needs of society and Industry

(iii) Achieve quality services through the Quality Management System while complying with all applicable regulatory requirements.

 

          Quality Objectives:

(i) Satisfaction of our clients/partners shall be our top priority.

(ii) We shall strive for continuous quality improvement and comply with international standards to implement quality systems.

(iii) To maintain the quality of Service Delivery in accordance with international standards.

(iv) Optimum utilization of infrastructural facilities including manpower.

(v)  To ensure continued Partners/Client satisfaction through delivery of high class services with a personal touch.

 

          Quality Initiatives:

(i)   Random Sampling of documents submitted by clients to check for quality adherence.

(ii)  Closely Monitoring the Services provided by Tamilnadu Council.

(iii) Internal Audit of Client Records

(iv) Close Monitoring and providing feedback regarding the Client Satisfaction

 

          Quality “The by word of our service”

 All our Clients/ Partners will receive the best support at Tamilnadu Council. Trained and dedicated professionals with ready access to state-of-the-art Infrastructure rendering high quality services to All.

We ensure consistent quality by earnestly following systems and procedures meticulously and are an ISO 9001:2008 Certified Council. We have also introduced Total Quality Management (TQM) policies to develop and provide best quality service to our Partners/Clients.